We want you to be completely satisfied with your online purchase.
If you change your mind for any reason, you are welcome to return it back to us within 14 days of receiving it. We offer refunds, exchanges and store credits subject to the following conditions:
Plant must be returned in original condition, not rotten, or damaged.
Full-priced items are eligible for a full refund, unless purchased with Afterpay;
Orders placed with Afterpay are only eligible for a store credit or exchange;
Full-priced items are eligible for refund, exchange or store credit;
Orders placed with a promo code that discounts the order are only eligible for a store credit or exchange;
Gift Cards may not be returned;
Original shipping charges and duties and taxes are non-refundable and charges for returned items are the responsibility of the customer. We take no responsibility for missing incoming deliveries of a return. We encourage you to return your item/s via registered or traceable postal services as return parcels remain the responsibility of the customer until received by us.
PROCESSING TIME FOR RETURNS
We endeavour to process refunds daily but please allow up to 3-5 business days for your return to be processed. You will receive email notification of when our team has received your return and again when it has been processed.
We sincerely apologise for any inconvenience caused by damaged/ rotten plantt. Please contact us with your order number and images of the fault and we will work with you to resolve it as soon as possible.